How we handle your information
Privacy notice
Plain English, and short on purpose. If anything here is unclear, ask and we will explain it properly.
Version 1.0 · October 2026. Reviewed at least once a year, and whenever we change how we work.
Who we are
Data controller: Tania Schnuppe, trading as Ultimate Health, 20 Sillwood Road, Brighton, BN1 2LF. Contact [email protected].
What we hold
Your details: name, contact details, date of birth, and who referred you.
Your health information: medical history, symptoms, diet, lifestyle, medications and supplements, laboratory results, our clinical notes, and the plans we write for you.
Your payments: the record of what you paid and when, handled through our payment provider rather than held by us.
Where it comes from
Mostly from you, through the questionnaires, the consultations and your messages. Also from testing laboratories, who send us your results, and from other practitioners or your GP, but only where you have asked us to involve them.
Why we are allowed to hold it
Health information is treated as a special category of data, so it needs two things at once.
Our lawful basis is the contract between us, because you have asked us to provide a service. Our additional condition for health data is the provision of health care by a practitioner bound by a duty of confidentiality, which we are, through the CNHC and BANT.
Where we rely on your consent instead, it is only for the optional things on the consent form, and you can withdraw it at any time.
Who else sees it
- Testing laboratories, to order and return your test. Some are outside the UK and EU, which is why the consent form asks about it separately.
- Practice Better, which holds our client records and appointments.
- Our email provider, if you have asked to hear from us.
- Our payment provider, to take payment.
- CNHC, BANT or ANP, only if you make a complaint.
- Anonymised, for professional development, and only if you have ticked that consent.
Each of these is bound to keep your information confidential. We do not sell your data, and we do not use it for advertising.
The one exception
If we genuinely believed your life or someone else’s was in danger, we would pass on what was necessary to the appropriate service, without waiting for consent. We would also comply with a court order or a legal obligation. Nothing else overrides your confidentiality.
How long we keep it
Clinical records are kept for 7 years after your last appointment, in line with the guidance of our professional body BANT, because we are required to be able to answer a complaint or a query about your care long after it ends. Records for anyone treated under the age of 18 are kept until they reach 18, and for 7 years after that. After that they are deleted securely.
Raw laboratory reports and letters are kept for the same period as the clinical record, because every figure we have quoted to you has to remain traceable to the page it came from.
Working material is not. Questionnaire downloads, message exports and transcripts are deleted once the content has been transferred into your record.
How we keep it safe
Records are held in access-controlled systems, devices are encrypted, and only Tania has access to client records. Where a supplier processes data for us, they are contractually required to protect it.
Your rights
- See it. Ask for a copy of everything we hold. No reason needed, and we respond within one month.
- Correct it, if something is wrong or out of date.
- Delete it. We will, unless we are required to keep the clinical record for the period above.
- Take it with you, in a format another practitioner can use.
- Object, or ask us to stop a particular use.
- Withdraw a consent, at any time, with no effect on your care.
Email [email protected] for any of these. We do not make automated decisions about you, and we do not profile you.
Cookies and the website
Our website at ultimatehealth.pro sets cookies. We use Google Analytics to see how people find and use the site, and a Meta (Facebook) pixel.
We are putting a consent banner in place so you can refuse non-essential cookies before they are set. Until it is live, you can block or delete cookies through your browser settings, and the site will still work.
If you are unhappy
Tell us first and we will try to put it right. If we cannot, you can complain to the Information Commissioner’s Office at ico.org.uk, or on 0303 123 1113.